How to fix QuickBooks Error 15240

QuickBooks is an essential tool for many businesses, helping with various accounting and payroll tasks. However, like any software, it can sometimes encounter errors. One such error is QuickBooks Error 15240. This error usually occurs when you try to download payroll updates or update QuickBooks to the latest version. It can be frustrating, especially when you need to process payroll urgently.

In this article, we’ll discuss what QuickBooks Error 15240 is, why it happens, and how to fix it. We’ll also share some tips to prevent it from occurring in the future.

What is QuickBooks Error 15240?

QuickBooks Error 15240 is an error related to payroll or software updates. When this error occurs, you might see one of the following error messages:

• “Error 15240: The payroll update did not complete successfully. The file specified cannot be opened.”
• “Error 15240: The update did not complete successfully. One or more files that are needed to restore your computer to its previous state could not be found. Restoration will not be possible.”

This error can prevent QuickBooks from updating, which can halt your payroll processing and other critical accounting tasks.

Why Does QuickBooks Error 15240 Occur?

Understanding the causes of QuickBooks Error 15240 can help you troubleshoot and fix the issue more effectively. Here are some common reasons why this error might occur:

1. Incorrect Date and Time Settings: If the date and time settings on your computer are incorrect, QuickBooks may have trouble verifying the security certificate for the update, leading to this error.
2. Incorrect Internet Explorer Settings: QuickBooks relies on Internet Explorer to download updates. If the settings are not configured correctly, it can cause this error.
3. Insufficient Administrative Privileges: If you are not logged in as an administrator, QuickBooks might not have the necessary permissions to download or install updates.
4. Damaged QuickBooks Installation: If your QuickBooks installation is damaged or corrupted, it can lead to issues when trying to update the software or download payroll updates.
5. Firewall or Security Software Blocking the Connection: Sometimes, your firewall or security software may block QuickBooks from accessing the internet, preventing it from downloading updates.

How to Fix QuickBooks Error 15240

To fix QuickBooks Error 15240, follow the steps below. These solutions are designed to address the most common causes of this error.

1. Check Your Date and Time Settings

One of the simplest fixes is to ensure that your computer’s date and time settings are correct.

• Right-click on the Date and Time display at the bottom right corner of your screen.
• Select Adjust date/time.
• Make sure the date and time are correct. If they are not, click on Change date and time to correct them.
• After making sure the settings are correct, try updating QuickBooks again.

2. Run QuickBooks as Administrator

Running QuickBooks with administrative privileges can help resolve this error, as it ensures the software has the necessary permissions to download and install updates.

• Right-click on the QuickBooks icon on your desktop.
• Select Run as administrator.
• Try downloading the updates again to see if the error is resolved.

3. Check Internet Explorer Settings

Since QuickBooks uses Internet Explorer for updates, it’s important to make sure the settings are correct.

• Open Internet Explorer.
• Click on the Tools menu and select Internet Options.
• Go to the Advanced tab and scroll down to the Security section.
• Make sure the options Check for publisher’s certificate revocation and Check for server certificate revocation are checked.
• Click Apply and then OK to save the settings.
• Close Internet Explorer and try updating QuickBooks again.

4. Configure Firewall and Security Software

Your firewall or security software might be blocking QuickBooks from connecting to the internet. You need to ensure that QuickBooks has the necessary permissions.

• Open your firewall or security software.
• Go to the settings where you can allow or block programs.
• Make sure that QuickBooks and its related processes (such as QBW32.exe) are allowed to access the internet.
• Save the settings and try downloading the updates again.

5. Reinstall QuickBooks

If the above steps do not resolve the issue, the problem might be with your QuickBooks installation. Reinstalling QuickBooks can fix any corrupted files that might be causing the error.

• First, uninstall QuickBooks:
  • Open the Control Panel.
  • Go to Programs and Features.
  • Select QuickBooks and click Uninstall.
• After uninstalling, download the latest version of QuickBooks from the official website.
• Install QuickBooks and follow the on-screen instructions to register your product.

Tips to Prevent QuickBooks Error 15240

Preventing this error is better than fixing it. Here are some tips to help you avoid encountering QuickBooks Error 15240 in the future:

1. Keep Your System Updated: Regularly update your operating system and QuickBooks software to avoid compatibility issues that can lead to errors.
2. Use Reliable Security Software: Ensure that your firewall and antivirus software are properly configured to allow QuickBooks to access the internet.
3. Backup Your Data: Regularly back up your QuickBooks data to prevent data loss in case of an error.
4. Check System Settings Regularly: Make sure your system settings, especially date and time, are always correct.

Conclusion

QuickBooks Error 15240 can be a significant hurdle, especially when you need to process payroll or perform other critical tasks. However, by following the steps outlined in this article, you can resolve the issue and get back to managing your business finances without interruption. Always keep your software and system settings updated and follow the preventive measures to avoid such errors in the future.

QuickBooks Error Code 15000

QuickBooks Error 3371 Status Code