Fix QuickBooks Error 12057: Simple Troubleshooting Guide

What is QuickBooks Error 12057?

QuickBooks Error 12057 is an update error that happens when QuickBooks encounters issues while downloading or installing updates. This error often appears with a message indicating a problem with internet connectivity or system configuration. As a result, users might be unable to access the latest features and security updates.

Why Does QuickBooks Error 12057 Occur?

Understanding the reasons behind QuickBooks Error 12057 can help you resolve it more effectively. Here are some common causes of this error:

1. Internet Connection Issues: If your internet connection is unstable or slow, it can prevent QuickBooks from downloading updates.
2. Incorrect Internet Explorer Settings: QuickBooks relies on Internet Explorer for some of its functions. Incorrect settings in Internet Explorer can cause issues.
3. Corrupted Windows Files: Damaged or missing Windows system files can interfere with the update process.
4. Firewall or Antivirus Interference: Security software may block QuickBooks from connecting to the internet or downloading updates.
5. Outdated QuickBooks Version: Running an outdated version of QuickBooks can sometimes lead to update errors.

How to Fix QuickBooks Error 12057

Here are several methods to resolve QuickBooks Error 12057:

Method 1: Check and Fix Internet Connection

1. Test Connection Speed: Ensure that your internet connection is stable and fast enough for downloading updates. You can use online tools to check your connection speed.
2. Restart Modem and Router: Turn off your modem and router. Wait for a minute, then turn them back on. This can refresh your connection.
3. Try a Wired Connection: If you are using Wi-Fi, switch to a wired connection for better stability.
4. Open QuickBooks: After ensuring a stable connection, open QuickBooks and try updating it again.

Method 2: Update Internet Explorer Settings

1. Open Internet Explorer: Launch Internet Explorer on your computer.
2. Go to Internet Options: Click on the gear icon in the upper-right corner and select “Internet options.”
3. Adjust Security Settings: Go to the “Security” tab and make sure the security level for the Internet zone is set to “Medium.”
4. Enable TLS Settings: Go to the “Advanced” tab. Ensure that “Use TLS 1.0,” “Use TLS 1.1,” and “Use TLS 1.2” are checked under the “Security” section.
5. Disable SSL Settings: Uncheck “Use SSL 2.0” and “Use SSL 3.0” if they are enabled.
6. Restart QuickBooks: Close Internet Explorer and open QuickBooks. Try updating it again.

Method 3: Repair Windows System Files

1. Open Command Prompt: Press Windows + R to open the Run dialog box. Type “cmd” and press Enter.
2. Run System File Checker: In the Command Prompt window, type “sfc /scannow” and press Enter. This command will scan and repair corrupted Windows system files.
3. Restart Your Computer: After the scan is complete, restart your computer.
4. Try Updating QuickBooks: Open QuickBooks and attempt to update it again.

Method 4: Configure Firewall and Antivirus

1. Open Security Software: Access your firewall and antivirus program settings.
2. Add Exceptions: Add QuickBooks and its associated files to the list of exceptions or exclusions.
3. Disable Temporarily: Temporarily disable the firewall and antivirus programs.
4. Update QuickBooks: Open QuickBooks and try updating the software.
5. Re-enable Security Software: Once the update is complete, enable the firewall and antivirus programs again.

Method 5: Update QuickBooks to the Latest Version

1. Check for Updates: Open QuickBooks and go to the “Help” menu. Select “Update QuickBooks.”
2. Download and Install Updates: Follow the on-screen instructions to download and install any available updates.
3. Restart QuickBooks: After the update is installed, restart QuickBooks and check if the error is resolved.

Preventing QuickBooks Error 12057

To prevent QuickBooks Error 12057 in the future, consider the following tips:

1. Maintain a Stable Internet Connection: Ensure that your internet connection is reliable and fast.
2. Regularly Update Software: Keep QuickBooks and your Windows operating system up to date to avoid compatibility issues.
3. Configure Security Software Correctly: Set your firewall and antivirus programs to allow QuickBooks updates.
4. Monitor System Health: Perform regular system maintenance to keep Windows files and settings in good condition.
5. Use Supported Browsers: Make sure you are using a browser supported by QuickBooks for any related functions.

Conclusion

QuickBooks Error 12057 can disrupt your work, but it is usually fixable with the right steps. By understanding the causes and following the methods outlined above, you can resolve this error and continue using QuickBooks without interruptions. Keeping your system updated and maintaining proper settings can help prevent this error in the future. If you continue to experience issues, consider reaching out to QuickBooks support for further assistance. With these solutions, you can ensure that your QuickBooks software remains up to date and functioning smoothly.

QuickBooks Error 9999

QuickBooks Error 15223

QuickBooks Error 15203